Terms and Conditions
These Terms and Conditions constitute the agreement between you and Instant career switch Limited (“us,” “we,” “our,” etc.). By accessing or utilizing Our Website, you consent to abide by these terms.
These Terms and Conditions are formulated based on documentation authored by Instant Career Switch Limited and are issued under license. They safeguard both your rights and ours.
We are: Instant Career Switch Limited, a registered company in England and Wales.
You are: Any individual utilizing Our Website or procuring Our Products and/or Services.
Kindly review this agreement thoroughly and retain a copy of your records. If you do not concur with these terms, please exit Our Website promptly.
- DEFINITIONS
In this agreement:
“Assessment” refers to internal exams and Live Labs provided as components of our training packages.
“Consumer” denotes an individual acting outside the scope of business activities.
“Content” encompasses any material in any format published on Our Website by us or any third party with our authorization.
“Continuous Payment Authority” signifies your written authorization for us to debit payments from your bank account or credit card to fulfill the Course Fees.
“Course” encompasses any unit or units of learning you acquire from us.
“Course Fee/s” denotes the sum payable by you for the Service or Product.
“Course Materials” encompasses all materials provided by us and/or any of our course providers after your Enrolment, including, but not limited to online learning materials – including login credentials; and online mentoring and tutoring.
“Course Provider” signifies any of our Course manufacturers who supply our online training courses.
“Course Rules” encompasses any rules, regulations, standards, policies, codes, charters, and guidelines prescribed and/or endorsed by us and our Course Providers as enforced periodically.
“Enrolment” refers to your registration in a Course.
“Enrolment Date” signifies the date on which we confirm your Enrolment, or such other date as determined by us.
“Exam” refers to an exam or compulsory test set by a Course Provider.
“Guarantee” refers to the written instrument outlining the terms of an indemnity.
“Intellectual Property Rights” includes patents, rights to inventions, copyright and related rights, trademarks, business names and domain names, rights in get up, goodwill, and the right to sue for passing off, rights in designs, database rights, rights to use and protect the confidentiality of confidential information – including know-how, and all other intellectual property rights, whether registered or unregistered, including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which exist or will exist now or in the future in any part of the world.
“Interest Free” signifies the absence of interest costs provided under the Agreement.
“Learning Portal” denotes an online gateway to Courses, Resources, and other Learning Materials facilitating e-learning.
“Online Learning System” refers to an internet-based system hosted by one of our Course Providers, for the delivery and management of the Course, which may include, but is not limited to, online learning materials, online mentoring and tutoring, and online assessments, accessible via the Instant Career Switch Limited website.
“Order” signifies an offer by you to purchase Products or Services in accordance with these Terms.
“Our Website” encompasses any website operated by us, including all web pages under our control.
“Payment Default” signifies any payment overdue for the Course Materials.
“Post” means to display, exhibit, publish, distribute, transmit, and/or disclose information, Content, and/or other material on Our Website, and the terms “Posted” and “Posting” shall be construed accordingly.
“Products or Services” refers to any Products or Services we offer for sale on Our Website, or, if context requires, Products or Services sold to you.
“Service” denotes the provision of the Course by us and/or any of our Course Providers.
“Student” refers to a single user accessing any of the Online Learning Systems by a unique username and protected by a user-defined password.
“Terminate” refers to, concerning the subject matter where it is mentioned, terminating the Agreement and demanding full payment of all amounts due under it; and refers to the termination of any contract between you and Us.
“Terms” denote the Terms and Conditions outlined in this document.
- INTERPRETATION
In this agreement, unless the context otherwise requires:
2.1. A reference to a person includes one or more individuals, whether formally in partnership, or to a corporation, government body, or other association or organization;
2.2. These terms and conditions are applicable to all supplies of Products and/or Services by us to any customer. They supersede any terms proposed by you; any agreement by any party not to perform or omit to perform an action encompasses an obligation not to permit another person to perform or omit to perform the same action;
2.3. Unless stated otherwise, any obligation arising from this agreement may be fulfilled by any other party; references to a party in this agreement include references to a person to whom those rights and obligations are transferred or passed because of a merger, division, reconstruction, or other reorganization involving that party. The headings to the paragraphs and schedules (if any) in this agreement do not affect its interpretation;
2.4. A reference to an act or regulation includes new legislation of substantially the same intent as that act or regulation;
2.5. In any indemnity, reference to costs or expenses shall be construed to include the estimated cost of management time of the indemnified party. These terms and conditions are applicable to you as a buyer or prospective buyer of our Products or Services and, to the extent permitted by the context, to you as a visitor to Our Website;
2.6. This agreement is drafted solely in the English language. In the event of any conflict in meaning between the English language version of this agreement and any version or translation of this agreement in any other language, the English language version shall prevail.
3. OUR CONTRACT WITH YOU
3.1. These Terms and Conditions, along with the Continuous Payment Authority where applicable, constitute the entire agreement between the parties and supersede all prior agreements and understandings between them.
3.2. Each party acknowledges that, in entering this agreement, they do not rely on any representation, statement, promise, assurance, warranty, information, document, or other term not included in this agreement.
3.3. If you utilize Our Website in any capacity and place an order on behalf of another person, you warrant that you have full authority to do so, and you accept personal responsibility for all your acts or omissions.
3.4. As we depend on our suppliers, we cannot guarantee the availability of Products or Services advertised on Our Website. We reserve the right to modify these terms periodically. The terms applicable to you are those posted on Our Website on the day you place an order for Products or Services.
3.5. The price of Products or Services may be altered by us at any time. However, we will not modify the price in a manner that affects the price charged to you at the time of purchase.
3.6. If, at any time, you procure Products or Services from us under any arrangement that does not involve payment via Our Website, these terms remain applicable to the extent feasible.
3.7. We retain the right to revise and amend these Terms and Conditions periodically. You are bound by any Privacy Policy and the Terms and Conditions in effect at the time of ordering Products or Services from us, unless changes to the Privacy Policy or Terms and Conditions are mandated by law or governmental or regulatory authority. In such circumstances, the revised terms will apply to previously placed but unfulfilled orders.
4. YOUR OBLIGATIONS
You are required to:
4.1 Ensure the completeness and accuracy of the Terms of the Order; Cooperate with us on all matters pertaining to the Service;
4.2 Furnish us with information and materials as reasonably necessary to provide the Service, ensuring their accuracy in all material aspects;
4.3 In the event that any of Our obligations are impeded or delayed by any act or omission on your part, or by your failure to fulfill any relevant obligation – herein referred to as a “Default”:
4.4 We reserve the right, without prejudice to our other rights or remedies, to suspend the provision of the Service until such time as you rectify the Default. Additionally, we may cite the Default as grounds to excuse us from performing any of our obligations to the extent that the Default hampers or delays performance;
4.5 We shall not be held liable for any costs or losses incurred directly or indirectly due to your failure or delay in fulfilling any obligations outlined in this clause;
4.6 Upon written request, you shall indemnify us for any costs or losses incurred directly or indirectly by Us because of any Default;
4.7 We reserve the right, without limiting our other rights or remedies, to terminate your package in the event of evidence of cheating and shall not be liable to refund any course fees paid thus far.
5. ACCEPTANCE OF YOUR ORDER
5.1. Your Order constitutes an offer to purchase from us. No statement or action by us shall be deemed an acceptance of an Order until we confirm acceptance in writing, referencing the order. Your Order serves as a request to Us, and if accepted, digital content will be supplied to you within four working hours.
5.2. A quotation shall remain valid for fourteen (14) calendar days from the date of issuance, unless we provide written notice of its withdrawal during this timeframe.
5.3. We will confirm acceptance of your Order via email. This confirmation marks the formation of our contract. Our correspondence will also detail the particulars of your purchase and pertinent information for the delivery of the Products or Services.
5.4. You affirm that you bear sole responsibility for ensuring that you possess the requisite skills and experience necessary to enroll in a specific Course, and that you will adhere to the Course Rules.
5.5. If we do not have all the Products or Services you have ordered in stock, we will present alternative options. Upon such occurrence, you may:
- Accept the alternatives we propose;
- Cancel all or part of your Order.
5.6. Your Enrolment shall be restricted to the specified period outlined for your Course or training package, commencing on the Enrolment Date.
5.7. You acknowledge understanding of all prerequisite skills or experience applicable to your proposed Course and examination. Furthermore, you agree that your Enrolment and ongoing participation in a Course are contingent upon your compliance with, and continued adherence to, the Course Rules.
6. PRICE AND PAYMENT
6.1. The price for the Products or Services you order is clearly specified on Our Website.
6.2. Payment for all Courses must be made in advance, as per these terms and conditions, using credit card, debit card, or in accordance with the Continuous Payment Authority. We accept Visa, Visa Debit, MasterCard, bank transfer, and PayPal.
6.3. Course Fees will be as outlined in the quotation provided. If no quotation has been provided or it has expired, Course Fees will be determined by the current price list. Prices may change at any time, but confirmed orders will not be affected by price adjustments.
6.4. In the event of a price increase from that advertised on Our Website, we will await your confirmation before dispatching the Products or Services at the revised price.
6.5. Prices include UK value-added tax (“VAT”). For customers residing outside the United Kingdom, VAT will be deducted upon payment. If the VAT rate changes between the Order date and the Enrolment Date, the VAT amount will be adjusted accordingly, unless the Course has been paid for in full prior to the change.
6.6. Bank charges incurred by the bank receiving payments to us will be covered by us. Any other charges associated with payments in a currency other than pounds Sterling (£) will be your responsibility.
6.7. Exchange rate information provided by us is approximate and subject to change.
6.8. If Products or Services have been underpriced due to an error, we reserve the right to correct the price before dispatching the order.
6.9. Refunds owed to you will be processed promptly, within fourteen (14) days from the date we acknowledge the repayment obligation.
6.10. In cases where exams and/or assessments are included in package purchases and a financing agreement is in place, 50% of the exam and/or assessment costs must be paid before bookings or authorizations are made.
6.11. Failure to make timely payments may result in:
- A £30 fee per missed instalment;
- Cancellation of the Continuous Payment Authority and requirement of full payment of any outstanding balance;
- Termination of the agreement, with outstanding amounts due within fourteen (14) days of written notice.
We reserve the right to pursue failed payments for up to four months from the due date or engage a third party for recovery.
6.12. For payment disputes, please contact (studentcare@itcareerswitch.co.uk) promptly, providing all relevant details.
6.13. Clause 6.3 and Clause 6.11 (including all sub-points) shall not apply during the dispute period if the payment dispute is raised in good faith and promptly communicated to us upon receipt of the invoice.
6.14. Unless specified otherwise, Course Fees cover all Course Materials.
6.15. Upon termination of this agreement:
- You must settle all outstanding invoices and interest immediately. For Products or Services provided without an invoice, we will issue one upon termination, payable upon receipt;
- Any unpaid Course Materials must be returned;
- Rights, remedies, obligations, and liabilities accrued up to termination remain unaffected, including the right to claim damages;
- Clauses surviving termination shall remain in full force and effect.
7. CANCELLATION AND REFUNDS
7.1. This clause pertains to purchases made by you as a consumer, as defined under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Regulations”).
7.2. The following provisions apply to your right to cancel your Order:
- All cancellation requests must be submitted using our designated cancellation form, accessible at the following URL: https://itcareerswitch.co.uk/cancellation-request/. Cancellations made through other channels will not be accepted.
- If you have ordered Products or Services but have not yet received them, you may cancel your order without providing a reason, within fourteen (14) days of placing the order. In such cases, you will incur no obligation, and we will refund the entire amount paid.
- If you have ordered Products or Services, received them, but have not logged in, you may cancel your order without providing a reason, within fourteen (14) days of placing the order. Again, you will have no obligation, and we will refund the full amount paid.
- If you have ordered Products or Services, received them, and accessed the associated account (i.e., logged in), you forfeit your right to cancel within fourteen (14) days of placing the order. In such instances, you are legally obligated to pay the full training fee, whether paid in a single lump sum or through instalments.
- We are unable to process any cancellations once the fourteen (14) day cancellation period has lapsed.
7.3. Job Guarantee and Money Back Policy
We undertake, for a duration of 12 weeks (about 3 months) following the successful completion of your training package, to seek a job opportunity within your chosen field for you.
- If, upon the completion of mandatory training/assessments and the 12-week period, no job opportunity has been presented, we will refund all payments made, excluding official exam costs, within 10 working days, provided that the following conditions have been met:
- All requisite training exams and assessments, as determined by us or the Course Providers, have been passed within the specified timeframe.
- All outstanding payments owed by you have been settled in full.
- No job offers with a starting salary of £24,000 or more per year (or £25,000 for students on Coding, Health & Safety, and PM Traineeships) has been extended to you.
- You have not missed a job interview within a 20-mile radius of your residence without a valid reason.
- You have been responsive to our or our partners’ communications throughout the recruitment process.
- You do not require sponsorship and possess an indefinite right to work in the UK.
- Accepting a job offer below the salary guarantee outlined above will avoid the money-back guarantee, should you choose to accept such an offer. This provision may apply to students seeking part-time or contract positions rather than full-time roles.
8. THIRD-PARTY SERVICES
The User acknowledges that the Services may facilitate access to, interaction with, and/or procurement of services from supported platforms and other third parties through third-party websites or resources on the Internet (collectively referred to as the “Third-Party Services”). By accessing the Third-Party Services, the User does so at their own risk. Any utilization of Third-Party Services is exclusively governed by the terms and conditions of such Third-Party Services. Any contractual agreements or transactions conducted through Third-Party Services are solely between the User and the relevant third party, and not with Instant Career Switch. Instant Career Switch assumes no responsibility and shall bear no liability or obligation whatsoever concerning the content, utilization, or correspondence with any such Third-Party Services, or any transactions completed, or contracts entered by the User with any such third party.
9. SATISFACTION GUARANTEE
9.1. Instant Career Switch assures its Users that, following the successful completion of the Program and the Job Preparation course, they will secure employment within 6 months (the “Job Search Period”). If this condition is not met, Instant Career Switch offers Users a 100% refund of the applicable course fee, subject to the fulfillment of the following criteria (the “Satisfaction Guarantee”). Section 15 does not apply to courses with durations of less than three months, including Introductory and Advanced/Specialization courses.
10. Program Completion
The User has satisfactorily fulfilled the necessary conditions for graduation, which encompass:
- Completion of 100% of the Program, inclusive of the Introductory, Immersion, and Specialization course(s) where applicable;
- Approval of all core Program coursework by the Tutor and Mentor;
- Completion of 100% of the Job Preparation Course within 30 days of the Program End Date, with all tasks validated by the Career Specialist.
11. Work Eligibility
● The User must be at least 18 years old and possess a high school diploma or its equivalent;
● The User must hold a valid work permit for the intended job location, valid for a minimum of 12 months beyond the conclusion of the Job Search period;
● Proficiency in English at B2 level or higher, along with proficiency in the official language of the User’s country of residency (if different from English), as specified by the Common European Framework of Reference for Languages (or an equivalent standard), is required;
● The User must successfully pass any background checks associated with the applied-for positions. Notably, failure to obtain a job offer directly or in part due to the inability to pass a background check linked to the job offer renders the User ineligible for tuition refund;
● Residency in one of the designated metropolitan areas in selected countries (refer to “More Information on Applicable Metropolitan Areas” below) is mandatory, and relocation readiness is expected. Residency must be established before the commencement of the Job Search Period;
● The User must be open to both remote and on-site employment opportunities.
12. Job Search
● The User is expected to maintain consistent and professional communication with their Career Specialist, which includes:
- Responding to outreach from Career Specialists within 72 hours (about 3 days);
- Engaging in biweekly check-ins with their Career Specialist over the 6-month period following Program graduation. These check-ins must occur via phone/video call scheduled through the Instant Career Switch platform, written communication via the messaging tool on the Instant Career Switch platform, or email;
- Participating in at least one telephone/video call with their Career Specialist within one month of completing the Job Prep course.
● The User must implement the advice provided by their Career Specialist and follow through on agreed-upon actions, including:
- Updating their resume (CV) to reflect newly acquired skills and obtaining approval from their Career Specialist before making any significant updates or revisions to the content, format, or design of the CV/resume;
- Establishing or updating their profile on LinkedIn, or another equivalent job search networking site pre-approved by their Career Specialist and obtaining approval for the profile from their Career Specialist.
● The User is required to adopt a consistent and proactive approach to their job search, which entails:
- Applying to at least 15 qualifying jobs per week related to their new field, starting from the completion of all program requirements and the job prep course. Supporting documentation in the form of a job application tracker, application confirmations, customized resumes, cover letters tailored to specific job postings, and screenshots or email exchanges with employers must be provided as proof of application;
- Expanding their professional network by reaching out to at least 5 new individuals per week. Supporting documentation in the form of a networking outreach tracker and screenshots of written messages or detailed notes of in-person conversations must be provided as proof of outreach;
- Conducting two informational interviews per month with individuals from their network. Proof of these interviews must be documented in the form of a tracker and screenshots of meeting confirmations or detailed notes;
- Creating profiles on a minimum of two job boards, with the profiles reviewed and approved by their Career Specialist;
- Demonstrating the active utilization of new skills by completing a minimum of three (3) portfolio projects related to their program of study and publishing them as case studies on their approved personal portfolio website within two (2) months of completing the Job Preparation Course. The portfolio must remain accessible throughout the User’s Job Search Period;
- Responding to employers and/or job postings introduced by their Career Specialist or the Career Services Team within 72 hours of applying. If the User opts not to apply, they must provide adequate justification to their Career Specialist within the specified timeframe.
13. Additional Details Regarding Eligible Metropolitan Areas:
To qualify for the Satisfaction Guarantee, the User must reside in a metropolitan area with a population exceeding 200,000 individuals within the following countries throughout their Job Search Period:
- The United States
- Canada
- Member countries of the European Union and European Free Trade Area
- The United Kingdom
- Australia
- New Zealand
Remote, Part-Time, and Freelance Employment:
Please note that we cannot provide remote, part-time, or freelance employment opportunities. Applicants must possess the legal right to work in the designated country.
It is the user’s right to find and accept any kind of role and accept completion of program.
14. Changes to the Terms of Service
14.1 Instant Career Switch retains the right to amend or substitute any provisions of these Terms at any time, subject to the following conditions (“Modification Reservation”): Instant Career Switch will provide the User with notice of the respective amendments at least two weeks prior to their effective date via email or written correspondence. Unless otherwise stated by the User within six weeks following receipt of the notification of change, the amendment shall be deemed accepted. Instant Career Switch shall specifically highlight the right to object, the objection period, and the legal consequences of failure to object to the changes. In the event of User objection, Instant Career Switch reserves the right to decline future Program bookings by the User.
14.2 Instant Career Switch is particularly authorized to modify these Terms under the following circumstances: if a provision is deemed invalid, to extend or replace it with applicability to existing contracts; in response to changes in legal requirements or judicial decisions affecting one or more contract provisions, in order to align the affected provisions with the altered legal framework, provided that the User’s economic position is not disadvantaged by the new or amended terms compared to the original conditions.
15. Communications Policy
Instant Career Switch upholds a secure and educational environment for all students. Users are required to adhere to the Instant Career Switch communications policy, which prohibits:
- Any inappropriate communication containing language and content as outlined in the Code of Conduct;
- Posting links or advertisements to products/services that could replace any aspect of the Instant Career Switch learning experience;
- Engaging in commercial activities such as buying and selling;
- Encouraging or promoting unlawful behavior.
Users found to be in violation of the Communications Policy may face withdrawal from their Program. Refer to Section 8.2 for further details.
Effective as of March 25, 2024.