Terms & Conditions 

Last Updated: September 2026 

These Terms & Conditions explain the rules for using the CareerGalaxee website and purchasing or using our career development services. By accessing our website, submitting an enquiry, or purchasing a service, you agree to these terms. 

1. About CareerGalaxee

CareerGalaxee provides career development and professional support services designed to help individuals improve their employability and professional presence. 

Our services may include CV and resume development, cover letters, LinkedIn optimisation, career assessments, interview preparation, mock interviews, job-search support, professional profile marketing, technical training, traineeships, placement support and career development programmes. 

2. Eligibility

You must provide accurate information when using our website or purchasing our services. 

By placing an order or submitting an enquiry, you confirm that the information you provide is accurate, complete and up to date. 

If you are purchasing a service on behalf of another person, you confirm that you have permission to provide their information and make the purchase on their behalf. 

3. Our Services

The exact service provided will depend on the package or programme selected by you. 

CareerGalaxee may provide: 

• ATS-friendly CV/resume preparation 

• Cover letter development 

• LinkedIn profile optimisation 

• Career assessments and guidance 

• Interview preparation 

• Mock interview sessions 

• Job-search strategy

• Professional Profiling and Branding 

• Technical training 

• Practical training and projects 

• Career Support 

• Career-related resources and recommendations 

We reserve the right to modify, improve, or update our services when necessary. 

4. Service Information

We make reasonable efforts to ensure that information about our services, packages, prices and features displayed on our website is accurate. 

However, minor changes may occur from time to time, and we may update website content, service descriptions, availability or pricing without prior notice. 

Any changes will not affect an order that has already been confirmed unless otherwise agreed. 

Where a programme includes a Job or Money Back process, the specific programme agreement, written offer or written terms provided to the client will determine the applicable programme, eligibility requirements and conditions. 

5. Orders

When you request or purchase a CareerGalaxee service, you may be required to provide information such as your CV, professional background, education, skills, career goals, job preferences or other relevant details. 

An order will be considered confirmed once we have received the required information and, where applicable, payment. 

We reserve the right to decline or cancel an order where we are unable to provide the requested service. 

6. Payments

The applicable price for each service or programme will be communicated or displayed before purchase. 

Payments must be made using the payment method and within the timeframe provided by CareerGalaxee. 

You are responsible for providing accurate payment information and completing all required payment steps. 

Where a programme is purchased through an instalment plan, all scheduled instalments remain payable in accordance with the agreed payment schedule, subject to any statutory cancellation or other consumer rights that apply. 

7. Payment Requirement for Job or Money Back Process

Where a programme includes a Job or Money Back process, the client must have fully paid the agreed programme fee before becoming eligible to make a claim under the Money Back process. 

A client who has outstanding instalments, missed payments, overdue payments, cancelled payments or an incomplete programme balance will not qualify for the Money Back process unless CareerGalaxee confirms otherwise in writing. 

The client must maintain all agreed payments throughout the programme and placement process. 

Missing, withholding, cancelling or failing to make a scheduled payment will result in the client losing eligibility for the Job or Money Back process. 

The Job or Money Back process is not an alternative to completing the agreed payment plan. 

8. Service Delivery

We aim to complete and deliver services within the estimated timeframe communicated when you place your order. 

Delivery times can depend on: 

• The type of service or programme purchased 

• The amount of information provided 

• Your response time 

• Additional requirements or revisions 

• Your availability for training, interviews and career support 

• Circumstances outside our reasonable control 

If we need additional information from you, the delivery period may be extended until the required information is received. 

9. Client Responsibilities

To help us provide an effective service, you are responsible for providing accurate and relevant information. 

You must not provide false qualifications, employment history, achievements, certifications or other misleading information for inclusion in your career documents or applications. 

CareerGalaxee is not responsible for problems caused by incorrect or incomplete information supplied by the client. 

10. Availability and Participation Requirements

Where a program includes placement support, career support, interview preparation or a Job or Money Back process, the client must remain reasonably available throughout the program and placement  support process. 

The client is responsible for: 

• Responding promptly to CareerGalaxee communications 

• Attending scheduled meetings, training and support sessions 

• Responding to interview invitations 

• Remaining available for employer interview calls 

• Attending interviews arranged or communicated through the programme 

• Completing requested applications and recruitment activities 

• Providing information requested by CareerGalaxee within reasonable timeframes 

• Keeping CareerGalaxee informed of any changes to availability, contact details or employment status and right to work changes.

The client must not deliberately become unavailable during the placement support process. 

Failure to remain available or repeated failure to respond to CareerGalaxee or employer communications may result in the client losing eligibility for the Job or Money Back process. 

11. Interview Participation Requirement

Where the programme includes a Job or Money Back process, the client must actively participate in the placement support process. 

To qualify for the Money Back process, the client must complete at least eight (8) genuine job interviews and progress through the placement support process to the final stage of those opportunities, where such opportunities are made available and the client meets the employer’s requirements. 

The client must not intentionally withdraw from, cancel or miss interviews without a reasonable and documented reason. 

Where an employer cancels an interview or changes the recruitment process, this will not automatically count as a missed interview by the client. 

CareerGalaxee may determine whether an interview meets the programme requirement based on the nature of the role, recruitment stage and circumstances. 

12. Client Availability for Interview Calls

The client must remain available to receive and respond to employer or recruiter interview calls and communications throughout the applicable placement support process. 

The client is responsible for ensuring that the contact information provided to CareerGalaxee is accurate and that they can reasonably be contacted for interview opportunities. 

Repeated failure to answer, respond to or follow up on genuine interview opportunities will cancel eligibility for the Job or Money Back process. 

13. CV, Cover Letter & Profile Services

Our CV, cover letter, LinkedIn and profile services are prepared using the information and requirements provided by the client. 

We may make recommendations regarding wording, structure, formatting, keywords and presentation. 

You remain responsible for reviewing the final documents and confirming that all information is accurate before submitting them to employers or publishing them online. 

14. Interview Preparation & Career Guidance

Interview preparation, mock interviews, assessments and career guidance are intended to help you prepare and improve your approach. 

Our advice is based on the information available to us and should be considered general career guidance. 

Where a programme includes a Job or Money Back process, the client must actively participate in the agreed career support and interview preparation activities. 

15. Profile Marketing & Job Search Support

Where you purchase profile marketing or job-search support, CareerGalaxee may assist with improving your professional visibility and identifying relevant opportunities. 

Where applicable, you may be asked to provide permission before we use or share your professional information with employers, recruiters, job platforms or other relevant organisations. 

CareerGalaxee does not control employer decisions, recruitment processes, vacancies, interview selections or hiring outcomes. 

16. Job Opportunities

Any vacancies, employers, recruitment platforms or job opportunities presented through CareerGalaxee may come from third-party sources. 

Job availability, requirements, salaries, deadlines and recruitment processes may change without notice. 

CareerGalaxee does not guarantee that a particular vacancy will remain available or that an employer will respond to an application. 

17. Job or Money Back Process

Where expressly included in a client’s selected programme and confirmed in writing, CareerGalaxee may provide a Job or Money Back process. 

The Job or Money Back process applies only to the specific placement support stage stated in the client’s programme agreement. 

For programmes where the first role is an IT Support Engineer position, the Job or Money Back process applies to that first IT Support Engineer role only. 

It does not automatically guarantee a subsequent specialist role, such as an Azure Cloud Engineer, Cyber Security Engineer or Data Analyst position, unless that specific employment guarantee is expressly included in writing. 

18. Conditions for Money Back Eligibility

To remain eligible for the Money Back process, the client must satisfy all applicable programme conditions, including but not limited to: 

1. Full Programme Payment 

The client must have completed payment of the full agreed programme fee. 

1. No Missed Payments 

The client must not miss, cancel, withhold or default on any scheduled payment during the programme or applicable placement process. 

1. Completion of Required Training 

The client must complete the training, activities and programme milestones required under their selected programme. 

1. CareerGalaxee Availability 

The client must remain available and engaged with CareerGalaxee throughout the applicable training, placement support process. 

1. Interview Availability 

The client must remain available for employer and recruiter interview calls and communications. 

1. Interview Participation 

The client must actively participate in the required recruitment process and complete at least eight (8) genuine interviews through to the final stage, where suitable opportunities are provided and the client meets the employer’s requirements. 

1. Application Participation 

The client must actively participate in agreed job applications, recruitment activities and reasonable career-support requirements. 

1. Communication 

The client must respond to CareerGalaxee and relevant employers or recruiters within reasonable timeframes. 

1. Accurate Information 

The client must provide accurate information regarding their qualifications, experience, employment status and availability. 

1. No Deliberate Withdrawal 

The client must not deliberately withdraw from the placement process, refuse suitable interview opportunities without reasonable grounds, or make themselves unavailable. 

Failure to satisfy any applicable mandatory condition may result in the client losing eligibility for the Money Back process. 

19. Eight-Interview Requirement

Where the programme’s written Job or Money Back terms specify an eight-interview requirement, the client must complete eight (8) qualifying interviews and progress to the final stage of those recruitment processes, subject to the availability of suitable opportunities and employer recruitment procedures. 

The purpose of this requirement is to ensure that the client has actively participated in a meaningful placement support process before becoming eligible for the Money Back process. 

An interview that is cancelled by an employer, withdrawn by an employer or otherwise unavailable through circumstances outside the client’s control will not automatically be treated as a client failure. 

20. No Guarantee of Employer Decision

CareerGalaxee does not control employer decisions, interview outcomes, hiring decisions or recruitment timelines. 

The Job or Money Back process, where expressly included, is subject to the client’s full compliance with the applicable programme requirements. 

It does not mean that CareerGalaxee controls or guarantees an employer’s hiring decision. 

21. Certification and Examination Fees

Where a programme includes an external examination or certification examination, CareerGalaxee will only be responsible for the examination fee where this has been expressly included in the client’s programme and confirmed to the client in writing. 

A certification or examination being mentioned as part of training does not automatically mean that CareerGalaxee will pay the external examination fee. 

22. Eligibility for CareerGalaxee-Funded Exams

Where CareerGalaxee has agreed in writing to pay an examination fee, the client must have paid at least 50% of the total programme fee before CareerGalaxee is required to fund the applicable examination. Else client can also pass the exam with their own funds and continue the process.

The examination must also be specifically included in the client’s programme and confirmed to the client in writing. 

CareerGalaxee is not responsible for examination fees where: 

• The examination is not included in the selected programme; 

• CareerGalaxee has not confirmed in writing that it will fund the examination; 

• The client has paid less than 50% of the total programme fee; 

• The client does not meet the certification provider’s eligibility requirements; or 

• The client has otherwise failed to comply with the applicable programme requirements. 

23. Examination Attempts

Where CareerGalaxee has agreed in writing to fund an examination, the funding applies to the applicable examination attempt specified in the programme terms. 

If the client fails the funded examination on the first attempt, the client loses their right to the Job or Money Back process, where the Job or Money Back process is conditional upon successful completion of the relevant examination. 

Any subsequent examination attempt, resit or associated fee will only be covered if CareerGalaxee expressly agrees to this in writing. 

24. Examinations and Certifications

CareerGalaxee may provide training or preparation for professional certifications. 

Certification bodies independently determine examination requirements, eligibility, examination content, results and certification status. 

CareerGalaxee cannot guarantee a certification result. 

Where a certification examination is not expressly included in the client’s programme or written agreement, the client is responsible for the applicable examination fee. 

25. Revisions

Where revisions are included in your selected package, they must be requested within the applicable revision period. 

Included revisions are intended to make reasonable adjustments to the work originally requested. 

A request for a completely new document, substantial changes to the original requirements, or additional services may be treated as a new service and may involve an additional fee. 

26. Cancellation – Your 14-Day Cancellation Right

We want you to feel confident when choosing CareerGalaxee. 

Where applicable under UK consumer law, if you purchase a CareerGalaxee service or programme online or through another distance-selling method, you have a 14-day cancellation period during which you may cancel your contract without giving a reason. 

The 14-day period normally begins on the day the contract is entered into. 

To cancel, you simply need to clearly notify CareerGalaxee of your decision to cancel before the applicable 14-day period ends. 

You may contact us using the contact details provided on our website or through another cancellation method made available by CareerGalaxee. 

Your statutory cancellation rights are separate from any Job or Money Back commitment offered as part of a particular programme. 

26.1 Starting Your Programme During the 14-Day Period 

You may choose to begin your CareerGalaxee programme or services before the 14-day cancellation period has ended. 

If you expressly request that CareerGalaxee begins providing services during the 14-day cancellation period, we may begin providing the agreed services before the end of that period. 

If you subsequently cancel during the 14-day period after requesting that the service has started, you may be required, where permitted by law, to pay a reasonable proportion of the service already provided up to the time you notify us of your cancellation. 

This may include services already provided such as: 

• Career consultation or onboarding; 

• CV or LinkedIn work; 

• Training or learning sessions; 

• Interview preparation; 

• Profile optimisation; 

• Career support; 

• Placement support; 

• Access to programme resources; and 

• Other personalised services already supplied as part of your programme. 

Any amount charged in these circumstances will be calculated in accordance with applicable law and will relate only to the services already provided. 

26.2 If You Want to Start Immediately 

Many CareerGalaxee clients prefer to begin their training and career support immediately rather than waiting 14 days. 

If you ask us to start your programme before the end of the 14-day cancellation period, we will clearly communicate that you are requesting early performance of the service. 

Where required, you will be asked to provide your express agreement to the service starting during the cancellation period. 

This does not mean that you are being asked to give up any statutory rights that cannot legally be excluded. 

26.3 Cancellation After the 14-Day Period 

After the applicable 14-day statutory cancellation period has ended, cancellation will be handled in accordance with the programme-specific terms, the services already provided and applicable law. 

Where personalised work, training, career support, interview preparation, recruitment support or other programme services have already been provided, a cancellation after the applicable statutory period does not automatically entitle the client to a full refund. 

Nothing in these Terms & Conditions limits or excludes any consumer rights that cannot legally be limited or excluded. 

27. Refunds

Where a client validly exercises a statutory cancellation right, CareerGalaxee will process any refund due in accordance with applicable law. 

Where the client expressly requested that CareerGalaxee begin providing services during the 14-day cancellation period and then cancels during that period, CareerGalaxee may, where legally permitted, deduct an amount proportionate to the services supplied before the cancellation request was received. 

Where no services have been supplied before a valid cancellation, the client will generally receive the refund required under applicable law. 

Where services have already been supplied, any permitted deduction will be based on the portion of the service already provided and will not be used as a penalty for cancelling. 

27.1 Refunds After the 14-Day Cancellation Period 

After the applicable statutory cancellation period, refunds will depend on: 

• The programme or service purchased; 

• The specific programme agreement; 

• The stage of service delivery; 

• Any personalised work already completed; 

• Any training or career services already provided; and 

• Whether the client is making a separate claim under a Job or Money Back process. 

Where work has already been completed or partially delivered, any refund will be subject to applicable law and may be adjusted to reflect services already supplied. 

Digital, personalised and programme-based services may have specific refund conditions once delivery has commenced or the applicable statutory cancellation period has expired. 

27.2 Job or Money Back Is Separate From Cancellation 

The Job or Money Back process is a separate programme-specific commitment and should not be confused with the 14-day cancellation right. 

A client cancelling their programme under an applicable statutory 14-day cancellation right does not need to satisfy the Job or Money Back conditions in order to exercise that cancellation right. 

However, cancellation under the 14-day cancellation right does not create a separate entitlement to claim the Job or Money Back benefit. 

Similarly, once the applicable cancellation period has ended, a client cannot claim a Money Back refund simply because they wish to cancel the programme. 

A Money Back claim can only be considered where: 

1. Job or Money Back is expressly included in the client’s selected programme; 

1. The client has completed payment of the full agreed programme fee; 

1. The client has not missed or defaulted on required payments; 

1. The client has completed the required programme and training activities; 

1. The client has remained available and engaged throughout the CareerGalaxee process; 

1. The client has remained available for employer and recruiter communications and interview calls; 

1. The client has completed the required eight (8) qualifying interviews through to the final stage, where applicable opportunities have been provided and the client meets the relevant employer requirements; and 

1. All other Job or Money Back conditions contained in the client’s programme agreement have been satisfied. 

27.3 Instalment Payments and Cancellation 

Where a programme is purchased using an instalment plan, the client remains responsible for the agreed payment schedule unless the contract is validly cancelled or otherwise terminated in accordance with applicable law or the applicable programme terms. 

The existence of an instalment plan does not remove the client’s statutory cancellation rights. 

However, exercising the statutory cancellation right does not convert the Job or Money Back programme into a Money Back claim. 

Where a client remains enrolled after the applicable cancellation period, scheduled instalments remain payable in accordance with the agreed payment arrangement, subject to the client’s statutory rights and any applicable contractual termination provisions. 

27.4 No Penalty for Exercising a Statutory Cancellation Right 

CareerGalaxee will not impose a cancellation penalty merely because a client exercises a statutory cancellation right. 

Where services have been supplied during the cancellation period at the client’s express request, any payment due for those services will be limited to the amount permitted by applicable law and will relate to the services actually supplied before cancellation. 

27.5 How to Request a Cancellation or Refund 

To request cancellation, please contact CareerGalaxee using the contact details provided on our website and clearly state that you wish to cancel your service or programme. 

We recommend that clients retain confirmation of their cancellation request. 

CareerGalaxee will review the request and confirm the applicable cancellation and refund position based on the programme purchased, the date of cancellation, services already supplied and applicable law. 

Nothing in these Terms & Conditions is intended to remove or restrict any statutory consumer rights that cannot legally be excluded. 

28. Intellectual Property

All CareerGalaxee website content, branding, graphics, templates, designs, guides, resources and original materials remain the property of CareerGalaxee unless otherwise stated. 

You may use personalised documents created specifically for you for your own professional and employment purposes. 

You must not copy, resell, distribute, reproduce, publish or commercially use CareerGalaxee’s proprietary templates, resources or materials without prior written permission. 

29. Client-Provided Content

You retain responsibility for content and information that you provide to CareerGalaxee. 

By submitting content such as your CV, employment history, qualifications, photographs or professional information, you confirm that you have the right to provide that material. 

You grant CareerGalaxee permission to use the information solely as necessary to provide the service you have requested. 

30. Third-Party Websites & Services

CareerGalaxee may provide links to third-party websites, job boards, recruitment support platforms, professional networks, payment providers or other external services. 

These websites operate independently from CareerGalaxee and may have their own terms, privacy policies and security practices. 

We are not responsible for the content, availability, accuracy or actions of third-party websites or services. 

31. Website Use

You agree to use the CareerGalaxee website lawfully and responsibly. 

You must not: 

• Attempt to gain unauthorised access to our website or systems; 

• Introduce viruses, malicious code or harmful content; 

• Use the website for fraudulent or unlawful activities; 

• Copy or reproduce website content without permission; 

• Interfere with the security or operation of the website; or 

• Use our services to misrepresent your qualifications or professional experience. 

We may restrict or terminate access to our website where these terms are breached. 

32. Website Availability

We aim to keep our website available and functioning properly, but we cannot guarantee uninterrupted access. 

The website may occasionally be unavailable because of maintenance, updates, technical problems, hosting issues or circumstances outside our control. 

33. Employment Guarantee and Programme-Specific Exception

CareerGalaxee provides career support and professional development services. 

CareerGalaxee does not guarantee employment, interviews, job offers, promotions, visa sponsorship, salary levels or acceptance by any particular employer. 

Where a specific programme includes a written Job or Money Back process, that process is a contractual programme-specific commitment subject to the eligibility requirements and conditions stated in the applicable programme terms. 

For clarity, a Job or Money Back process for an initial IT Support Engineer role does not automatically constitute a guarantee of any subsequent specialist role. 

Hiring decisions are made independently by employers and recruitment organisations. 

34. Limitation of Liability

CareerGalaxee will take reasonable care when providing its services. 

However, except for any rights or remedies that cannot lawfully be excluded or limited, we are not responsible for losses or outcomes resulting from employer decisions, recruitment processes, changes in job availability, inaccurate information supplied by clients, third-party platforms or circumstances outside our reasonable control. 

Where a Job or Money Back process applies, the client’s entitlement is determined by the specific written programme terms and the client’s compliance with all applicable conditions. 

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law. 

35. Privacy

Your use of CareerGalaxee is also subject to our Privacy Policy, which explains how we collect, use, store and protect personal information. 

By using our services, you acknowledge that your information may be processed as described in our Privacy Policy. 

36. Changes to These Terms

We may revise these Terms & Conditions from time to time to reflect changes to our services, website, business practices or legal requirements. 

The updated version will be published on this page with the relevant update date. 

Your continued use of the website or services after changes have been published indicates your acceptance of the updated terms, subject to any rights you may have under applicable law. 

37. Governing Law

These Terms & Conditions shall be interpreted and applied in accordance with the laws applicable to CareerGalaxee and its business operations. 

Any disputes will first be addressed through good-faith communication between the parties before further legal action is considere.

 38. Money-Back Exclusion: The Money-Back Guarantee does not apply to Career Support Services, including CV/profile optimization, interview preparation, personal branding, and marketing strategy services.

Contact Us

If you have questions about these Terms & Conditions, our services, cancellations, payments, Job or Money Back process, examination fees or any other matter relating to CareerGalaxee, please contact us through the details provided on our website. 

CareerGalaxee 

Website: careergalaxee.com